How do we know the length of the suspension if they don’t communicate within 24-48 hours? Ive been waiting on a response and if they’ll want documents submitted then they should reply faster.

Due to the size of the site regarding streamers & users, it can take a while for support to reply to requests. If you send multiple emails or fill out the form multiple times regarding the same situation, this can & does push your request for help back.

Hello, I have been banes across several websites and haven’t been told why or for how long?
Regards Ian T

You will need to fill out the form if you haven’t already done so, this is to request information why your account has been banned or if the account has been terminated.

Only support can inform you of the account has been banned or terminated, if it has been terminated they ‘may’ not inform you why. But normally it’s due to a violation of the terms that you signed up to.

Please visit the url to submit a request, if not already done so.

https://support.chaturbate.com/hc/en-us/p/form_requests

If you have already requested help you will need to wait until support has replied.

Hi, im new to CB completely ignorant. I just wanna ask Why I can send tip? it say contact support but ive been sending multiple emails still no reply recieved. thank u.

If you’ve sent a direct email you will need to wait for support to reply, sending multiple emails will just push your enquiry to the back as it swamps the support system.

Chaturbate are asking users / streamers to fill out the form for support over an issue so they can quickly solve issues.

https://support.chaturbate.com/hc/en-us/p/form_requests

But if you’ve already emailed them, please give them at least a 3 – 4 days to reply, sending more emails will just delay their response.

I can’t tip even though I have tokens

Visit the following url, you need to ask Support to fix your account as you e received a tipping bug. Scroll down the page & click on submit request.

https://support.chaturbate.com/hc/en-us/p/form_requests

Some we write have stolen my video and image how can I do for delete

Please see the url provided which you will find a form to fill out & submit. Chaturbate offers a free DMCA service for content removal.

https://support.chaturbate.com/hc/en-us/articles/22668646607252-DMCA-on-Chaturbate

Hi ive been made ineligible to broadcast. could youy please investigaget?

Please visit

https://support.chaturbate.com/hc/en-us/p/form_requests

Scroll to the bottom & submit a request for Support to look into your issue.

Banned from a room without any reason. Had a normal nice conversations!
Some days later i made a new Account with completely other Name and the user of the room banned me without knowing i have a new account… Now three times in a row and i give up BUT

HOW THE FK IS TAT POSSIBLE???!
Getting banned from a room i never was in? Did this user hacking me?!

You have two scenarios for getting banned by the model in this situation.

1: The model was informed about you from someone else that may know your username. So after you’ve left the room, they have banned your username / IP.

2: You’ve made a username that’s similar to someone they’ve had trouble with & they’ve mistakenly thought was coming back into their room. If this is the case they would have banned you on the assumption that you were this person.

It’s highly likely first option we would go for. As soon as a model bans you from their room, they have the option to ban future usernames you may make due to your IP or anything that has been linked to your original account.

Please i got banned for streaming outside i apologized will i get unbanned? didn’t get naked or said anything i literally didn’t knew. Nobody showed up and i was in my neighborhood iand it was only for like 10 minutes

You need to fill out the form on Chaturbate’s Support section requesting help over your banned account.

Outside broadcasts have got to be cleared by Chaturbate BEFORE you decide to do the outside broadcast, as Chaturbate have got to confirm no one can see into your property & no one will be on camera that is not verified. If you do go on someone else’s property without permission you are risking being reported & banned, which seems to have happened in this situation.

You now have to ask for help over your account to get unbanned, but only if Chaturbate allows you to come back.

So so if your account is banned, how do you go about getting a refund? I try to call the customer service number but the phone just wrong for about 30 minutes and I couldn’t wait any longer. 

Perfectly fine with being banned, I just would like a refund for all the tokens that I have added to that profile, and it was just sitting in there in limbo

You could either fill out the support form which is available on the support site or you could contact your bank.

Please note that if you purchased the tokens a while ago the bank may not refund the money.

Also note that as you purchased the tokens, it’ll be classed as a digital service which you received. It was up to you to spend that digital service which you forfeit due to being banned. You could however try & find out why you were banned & if possible have the ban revoked (unless it’s a termination which Chaturbate will not reverse a termination).

It is up to Chaturbate to decide if they will refund you or not as you are the one that broke the terms after you purchased & received the goods.

I just got suspended on my account I think it’s because I was doing a show with my partner but he is registered and I submitted his name and id in my account so I’m confused why I got suspended

If your partners ID was registered & submitted, but wasn’t verified when you started streaming. It’s possible that there was an issue with the ID or documents that were submitted.

If your partner was verified before you started to stream, it’s likely it’s another issue that was the cause of your suspension.

You will need to fill out the support form & wait for Chaturbate to reply to you as the cause.